Privacy Policy

Last Updated: January 2025
🔒 GDPR Compliant

1. Data Controller

IT TECH is the data controller responsible for the personal data we collect. Our details are:

• Business Name: IT TECH
• Address: 19 Pearse Street, Ballina, Co. Mayo, Ireland
• Phone: 096-48-739

This Privacy Policy explains how we collect, use, and protect your personal data when you use our repair services, purchase products, or interact with our website.

2. Data We Collect

We may collect the following personal data from you:

• Identity data: Your name
• Contact data: Phone number and/or email address
• Device data: Details about the device you bring in for repair (make, model, serial number)
• Transaction data: Details of services and products purchased
• Technical data: If you contact us via our website, basic usage data may be collected

We do not collect sensitive personal data (such as financial details beyond what is necessary for payment processing). We do not access the personal content stored on your device.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage repair services on your device
• To contact you about the status of your repair
• To process payments for services and products
• To issue receipts and service documentation
• To contact you if an uncollected device requires attention
• To comply with legal and regulatory obligations

We will only send you marketing communications if you have given explicit consent to receive them (e.g. via our email notification sign-up form).

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your data:

• Contract: Processing necessary to perform the repair service or sale you have requested
• Legal obligation: Processing necessary to comply with our legal obligations
• Legitimate interests: For example, to notify you about uncollected devices
• Consent: For optional marketing communications

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data only in the following limited circumstances:

• With payment processors to complete transactions (data is handled under their own privacy policies)
• If required by law, court order, or regulatory authority
• With service providers who assist us in running our business, under strict confidentiality agreements

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Repair records are retained for a minimum of 12 months for warranty and dispute resolution purposes
• Transaction and payment records are retained for 7 years in accordance with Irish tax law
• Marketing consent records are retained until you withdraw consent

Once data is no longer required, it is securely deleted or anonymised.

7. Your Rights Under GDPR

You have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete data
• Right to erasure: You can ask us to delete your data where there is no lawful basis for us to retain it
• Right to restrict processing: You can ask us to limit how we use your data
• Right to data portability: You can request your data in a portable format
• Right to object: You can object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at the details in Section 10. You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland at dataprotection.ie.

8. Data Security

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include restricted access to customer data, secure storage of paper records, and staff awareness of data protection obligations.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by GDPR.

9. Cookies & Website Data

Our website may use basic cookies to ensure the site functions correctly. We do not use tracking cookies, advertising cookies, or third-party analytics that collect personal data without your consent.

You can control and delete cookies through your browser settings at any time.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• IT TECH
• 19 Pearse Street, Ballina, Co. Mayo, Ireland
• Phone: 096-48-739

We will respond to all requests within 30 days in line with GDPR requirements.