Please read these terms carefully before using our repair services or purchasing products.
By leaving your device with IT TECH ("we", "us", "our") for repair or service, you ("the customer") agree to the following terms and conditions. These terms govern all repair services, product sales, and interactions with IT TECH, located at 19 Pearse Street, Ballina, Co. Mayo, Ireland.
We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of the current terms.
While we take every precaution when handling your device, IT TECH shall not be held liable for:
We will always inform the customer of any complications or additional findings before proceeding with repair.
IT TECH is not responsible for any pre-existing damage to your device that was present before it was brought in for repair. This includes, but is not limited to:
A thorough assessment will be carried out on drop-off. Any pre-existing issues identified will be documented and discussed with the customer prior to commencing work.
It is the sole responsibility of the customer to back up all data on their device before submitting it for repair. IT TECH will not be held liable for any data loss, including but not limited to contacts, photos, videos, messages, applications, or files.
Our technicians may need to power on your device during the repair process. We will not access, copy, modify, or share any personal data stored on your device. All customer data is treated with strict confidentiality in line with GDPR requirements.
If a repair requires a factory reset, we will notify the customer in advance and obtain consent.
IT TECH offers a limited warranty on repairs and parts, subject to the following conditions:
Our warranty does not affect your statutory rights under Irish consumer law.
Payment is due upon collection of the repaired device or purchase of a product. We accept cash and card payments. Please note:
Devices left with IT TECH must be collected within 30 days of notification that the repair is complete or that the device cannot be repaired. After this period:
All products sold by IT TECH are subject to Irish consumer law. Pre-owned devices are sold as tested and graded. Returns on pre-owned products may be accepted at our discretion within 7 days of purchase, provided the device is returned in the same condition.
We reserve the right to refuse a return or exchange if the device has been damaged, tampered with, or shows signs of misuse after purchase.
If you have any questions about these Terms & Conditions, please contact us: